9awin Privacy Policy

1. Introduction and Scope

9awin ("9awin," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 9awin online gaming platform accessible at https://9awin.live (the "Platform"). This Privacy Policy ("Policy") describes how 9awin collects, uses, stores, shares, and protects your personal information when you access or use the Platform, create an account, make a deposit, participate in any game or promotion, or otherwise interact with any 9awin service.

This Policy applies to all personal data processed by 9awin in connection with the Platform and is intended to comply with the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

By accessing the Platform or creating a 9awin account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.

2. Data Controller Information

9awin acts as the data controller in respect of the personal data collected through the Platform. As data controller, 9awin determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.

For all data privacy inquiries, requests to exercise your rights, or complaints regarding the handling of your personal data, please contact our Data Privacy Officer using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

9awin collects the following categories of personal data from users of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport number, driver's licence number, SSS/GSIS number, UMID number, or PhilSys National ID number).
• Contact Data: Email address, mobile phone number, and residential address (including barangay, city/municipality, province, and postal code).
• Account Data: Username, encrypted password, account registration date, account status, and account preferences.
• Financial Data: GCash account number, PayMaya/Maya account details, bank account details (for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank transfers), and debit card details (card number masked, expiry date, and cardholder name). Full card numbers are never stored by 9awin.
• Transaction Data: Records of all deposits, withdrawals, wagers, game results, bonus claims, and other financial transactions conducted through your 9awin account.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and other technical identifiers collected automatically when you access the Platform.
• Usage Data: Information about how you use the Platform, including pages visited, games played, session duration, click patterns, and feature interactions.
• Communications Data: Records of your communications with 9awin customer support, including chat transcripts, email correspondence, and call recordings (where applicable).
• Responsible Gaming Data: Information related to your use of responsible gaming tools, including deposit limits set, self-exclusion requests, and session time limit preferences.

4. How We Collect Your Data

9awin collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access and use the Platform.
• Third-party sources: Identity verification data from third-party KYC (Know Your Customer) service providers; fraud prevention data from anti-fraud and anti-money laundering screening services; payment verification data from payment processors and financial institutions.
• Regulatory sources: Information received from PAGCOR, the NPC, law enforcement agencies, or other regulatory authorities in connection with compliance obligations.

5. How We Use Your Personal Data

9awin uses your personal data for the following purposes:

• To create, manage, and maintain your 9awin account;
• To verify your identity and age (21+) in compliance with Philippine gaming regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities;
• To comply with our legal and regulatory obligations, including reporting requirements under PAGCOR regulations and the Anti-Money Laundering Act;
• To administer bonuses, promotions, and loyalty programmes;
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations;
• To send you marketing communications, where you have consented to receive them;
• To improve the Platform, develop new features, and conduct analytics;
• To enforce our Terms & Conditions and other platform policies;
• To support responsible gaming initiatives, including monitoring for signs of problem gambling and administering self-exclusion and deposit limit tools.

6. Legal Basis for Processing

9awin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and tax reporting obligations.
• Legitimate interests: Processing necessary for 9awin's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including the sending of marketing communications and the use of non-essential cookies.

7. Sharing Your Personal Data

9awin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors and financial institutions: GCash, PayMaya/Maya, and Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and AML screening services: To detect and prevent fraud, money laundering, and other financial crimes.
• Game software providers: To the extent necessary to provide the games available on the Platform.
• IT and cloud service providers: Hosting, infrastructure, and technical support providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other competent Philippine authorities, where required by law or regulation.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for the conduct of 9awin's business.

All third parties with whom 9awin shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

8. Cookies and Tracking Technologies

9awin uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate and improve the Platform. The following categories of cookies are used:

• Essential cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Performance cookies: Used to collect anonymised information about how users interact with the Platform, helping us identify and fix issues and improve performance.
• Functional cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience.
• Analytics cookies: Used to understand aggregate usage patterns and measure the effectiveness of Platform features and promotions.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the functionality of certain Platform features. For more information on managing cookies, refer to your browser's help documentation.

9. Data Retention

9awin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Transaction data: Retained for a minimum of five (5) years from the date of the transaction, in accordance with Anti-Money Laundering Act requirements.
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support communications: Retained for a minimum of two (2) years from the date of the communication.
• Marketing consent records: Retained until you withdraw your consent and for a reasonable period thereafter as evidence of your consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 9awin's data disposal procedures.

10. Data Security

9awin implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication options for account access;
• Regular security audits and penetration testing;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Staff training on data protection and information security;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9awin will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

11. Your Rights Under the DPA 2012

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 9awin:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data 9awin holds about you and information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by 9awin.
• Right to erasure: The right to request deletion of your personal data, subject to 9awin's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Privacy Officer using the details in Section 15. 9awin will respond to all valid requests within thirty (30) days of receipt, subject to identity verification requirements.

12. Marketing Communications

9awin will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive such communications during registration or through your account settings. Marketing communications may include information about new games, promotions, bonuses, and platform updates.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal. Please note that even if you opt out of marketing communications, you will continue to receive essential service communications related to your account.

13. Children's Privacy

The 9awin Platform is strictly intended for adults aged 21 years and above. 9awin does not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification checks are conducted during the registration process to prevent minors from accessing the Platform.

If 9awin becomes aware that personal data has been collected from a person under the age of 21, it will immediately suspend the associated account, delete the personal data in question, and return any deposited funds to the original payment source in accordance with applicable regulations. If you believe that a minor has registered on the Platform, please contact our support team immediately.

14. Changes to This Privacy Policy

9awin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, 9awin will notify registered users via email or a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how 9awin protects your personal data.

15. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 9awin, please contact our Data Privacy Officer:

Data Privacy Officer, 9awin

Email: [email protected]

Support: [email protected]

Email addresses above are displayed as plain text for informational purposes only and are not clickable links. Our support team is available 24/7.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. For more information, visit the NPC's official channels.